Privacy Notice

JAH OLAM, S.A. DE C.V. (hereinafter referred to as the 'Company'), with an address for receiving all kinds of notifications at premises 42, 43, and 44 of the corporate building conventionally called 'Terramar', located on lot nine, block three hundred and twenty-nine of zone one, in Playa del Carmen, municipality of Solidaridad, State of Quintana Roo, as the corporation responsible for the use of the data provided by our website visitors or those who contact us by phone or any audiovisual means or who trust in contracting our goods or services or regarding those data that can be obtained by the Company, through cookies or web beacons (see later the section 'Cookies, Web Beacons, and Links with Third Parties', for more detail), in compliance with the legislation on the protection of personal data in possession of the Company, obtained through any of the aforementioned assumptions, is informed through this announcement what the data are, the purposes, the treatment, the terms, and the procedures that must be followed in case you consider limiting or revoking the use of the personal data provided.

For the above reasons, we ask you to read this notice carefully.

I. In principle, anyone can browse our website without providing their personal data, however, there are certain sections within it where you can voluntarily provide your data, as in the following examples: (i) when sending us an email, (ii) when registering with us, through our website to receive information of your interest; (iii) as well as those data that you provide to contract our products or services or (iv) when contracting with us to provide us with some service or product either for a labor or commercial relationship.

The personal data that we may collect belong to the following categories:

II. Personal data of minors and incapacitated persons:

The Company is a corporation committed to the privacy of personal data of minors and incapacitated persons; therefore, we do not intentionally collect or process personal data of minors or disabled persons, except in the case that they are provided with the express consent of their parents, guardians, or legal representatives. If you are a parent, guardian, or legal representative of a minor or incapacitated person and know that they have provided us with their personal data without your consent, you may request that they be deleted at the following email address:

III. Purposes of use of personal data.

We may use your personal data for the various purposes listed below, depending on the particular circumstances in which they are collected, in accordance with the relationship we have with you and in accordance with the specific privacy notice that, where appropriate, has been made available to you.

  1. Control access and maintain security in our facilities, when you visit them.
  2. Answer your questions and comments or establish a legal relationship; as well as keep in touch with you, when you contact us.
  3. Establish contact with you and consider you in a recruitment and selection process, in case you decide to send us your job application with personal data included such as your curriculum vitae.
  4. Allow you access to your profile and the features of the site developed exclusively for users; and personalize the functions of your user account, in cases where you register as a user.
  1. Evaluation and follow-up of your visits;
  2. Offering of products, services, and promotions via email; and
  3. To send you information of your interest.
  4. To share your data with third parties interested in buying or intermediating the properties you wish to market through us.
  5. To share your data with third-party clients as a reference of the successful service we provided you.
  6. To share your data on our website about the properties you grant us to intermediate in their marketing.

Your personal data may be used for purposes that are compatible with those described above and may be considered analogous.

IV. Cookies, web beacons:

When you browse our website, certain non-personal information is collected through cookies and server logs or web beacons. The collection of this information occurs simply by using and interacting with our website, and the information collected may consist of internet protocol addresses, your operating system, browser type, information about your location (provided by mobile devices), and the path you follow during the time you spend on our site.

Such data is collected only for the following purposes: (i) to generate statistics related to visits to our website, the time spent on it, and the referral sites that may have brought you to ours; (ii) to maintain and update user profiles; and (iii) to tailor or customize the information provided by this website or through communication with us by any audiovisual means.

It is possible to disable these tracking technologies in all types of browsers using the following procedures:

  1. Open Internet Explorer;
  2. Display the menu bar with the Alt key (if it is not visible);
  3. In the Tools menu, select Internet Options;
  4. Go to the Privacy tab;
  5. Click on the Advanced button;
  6. Uncheck the box Override automatic cookie handling;
  7. Uncheck the box for Accept first-party cookies and third-party cookies;
  8. Uncheck the box Always accept session cookies;
  9. Click on the Accept button (Advanced Privacy Settings window); and
  10. Click on the Accept button (Internet Options window).
  1. Open Firefox;
  2. Display the menu bar with the Alt key (if it is not visible);
  3. In the Tools menu, select Options;
  4. Click on the Privacy option;
  5. In the History section, in the Firefox option, you can select the option Use custom settings for history;
  6. Uncheck the box Accept cookies; and
  7. Click on the Accept button.
  1. Open Google Chrome;
  2. Display the menu on the right side and select the Settings option;
  3. Click on the link Show advanced options;
  4. In the Privacy section, click on the Content settings button;
  5. In the cookies section, select the option Do not allow data to be saved from sites and check the box Block data from sites and third-party cookies;
  6. Click on the Ok button; and
  7. Close the window to finish.
  1. Open Opera;
  2. Display the menu with the Alt key (if it is not visible);
  3. From the Settings menu, select the Options option;
  4. Click on the Cookies option; and
  5. Click on the Accept button.
  1. Open Safari;
  2. In the Safari menu, go to Preferences;
  3. Click on the Security tab;
  4. Uncheck the Location Services box to disable web beacons;
  5. Select Never to disable cookies; and
  6. Close the window to finish.

To learn more about this topic, consult

V. Links to Third Parties:

Our website may contain links to other websites for your convenience, where the Company has not reviewed their corresponding privacy notices, therefore the Company neither guarantees nor is responsible for the data usage policies of your personal data on these websites.

In light of the above, we invite you to carefully read the privacy notice of each of these websites you visit on the internet.

Please note that by clicking on social network icons or similar, your information will automatically be transmitted to these websites, such as the case of the 'Like' button on Facebook, which transmits the information directly to that company.

VI. Transfers of personal data:

The Company will safeguard your personal data based on the principles of legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility enshrined in the Federal Law on Protection of Personal Data Held by Private Parties and the Regulations of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter both referred to collectively as the 'Law').

The Company may transfer your personal data to third parties with whom it has a legal relationship, solely for the purpose of fulfilling the purposes described in the privacy notice.

The Company may also transfer your personal data in cases specifically provided for in the Law.

VII. Security measures:

The Company has adopted and maintains the necessary security measures, administrative, technical, and physical, which have been implemented to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.

VIII. Rights regarding your personal data:

As the owner of your personal data, you may exercise the rights of access, rectification, cancellation, and opposition (ARCO Rights) against the personal data controller of the Company, as indicated below.

To provide you with a more detailed description of your ARCO rights, they are briefly described below:

  1. Right of access.- To be informed about which of your personal data are contained in the Company's databases, what these personal data are used for, their origin, and the communications that have been made with them, and, in general, the conditions and generalities of the treatment.
  2. Right of rectification.- To correct or update your personal data in case they are inaccurate or incomplete.
  3. Right of cancellation.- For your personal data to be partially or totally removed from the Company's databases when you consider that they are not being treated in accordance with the principles and duties established by the Law.
  4. Right of opposition.- To legitimately oppose the processing of your personal data.

Also, both in the case that you decide to exercise your ARCO rights at any time, as well as to revoke your authorization for the use of your personal data, or to limit the use of your data for the secondary purposes of the Company, which are listed above in this notice, as well as to limit their disclosure; we kindly ask you to send us your request to the following email address: and to include in the corresponding request all and each of the requirements provided for in the Law and which are listed below, in order to promptly respond to your request in the terms that are also detailed below:

The requirements of the aforementioned request are as follows:

  1. Name of the data subject;
  2. Address or other means to communicate the response. (If this requirement is not met, the request will be considered not submitted);
  3. Documents that prove the identity of the data subject (credential issued by the National Electoral Institute 'INE', passport, military ID, or professional license).

In case of acting through a legal representative, it will be necessary that in addition to the document listed above, the legal representative attaches a power of attorney that proves such representation and any of the identifications listed above to equally prove their identity:

  1. A clear and precise description of the personal data for which the ARCO Rights are sought to be exercised or the authorization is to be revoked or the use of the secondary purposes previously described in paragraphs above of this notice is to be limited; and
  2. Any other element or documentation that facilitates the location of the personal data.

Once your request is received, we will have 20 (twenty) business days from the date of its receipt to notify you of the determination adopted, which if appropriate will be made effective within the 15 (fifteen) business days following the date on which the response was notified.

We inform you that if the request is insufficient or erroneous, the term mentioned in the previous paragraph will be interrupted, having a period of 5 (five) business days from the date of receipt of the request to inform you of the requirement that complements or corrects the error. In this case, you will have a period of 10 (ten) business days to address such requirement, which if attended will continue with the procedure, if not, the request will be considered not submitted.

In the case of requests for access to your personal data, simple copies will be delivered free of charge and you will only cover the shipping expenses or the reproduction costs for the issuance of simple copies or electronic documents, prior accreditation of the data subject or legal representative.

If you have any doubts regarding your ARCO rights and how to exercise them, or about the procedure mentioned above, we ask you to contact the personal data controller of the Company at the email address indicated in the section called 'Contact' of this privacy notice.

IX. Modifications to the privacy notice:

The Company reserves the right to modify this privacy notice in the future.

Any substantial modification to this notice will be communicated to you through publication on our website

Furthermore, the Company will not be responsible in case you do not read the notification of change in this privacy notice.

X. Contact:

In case of doubts or comments regarding the privacy notice, we ask you to contact the personal data protection department, through the following email address: or by written communication to the address indicated for hearing and receiving notifications in the first paragraph of this notice.

XI. Improper treatment of your personal data.

If you consider that your right to personal data protection has been injured by any conduct of the Company or presume that in the processing of your personal data there is a violation of the provisions set forth in the Law, you may file the corresponding complaint or denunciation before the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI).

For more information on this topic, we invite you to visit the INAI website, which is as follows: